Warranty and Returns 



RETURN POLICY


    

  • Products that are unopened and unused (except for testing) may be returned in original packaging. We must receive the return within 30 days of purchase date. No exceptions. Return shipping charges are non-refundable.
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  • SlipDoctors requires prior approval for any return of 20 or more items for refund. Contact us at support@slipdoctors.com.
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  • The customer is responsible for paying shipping charges for returns. SlipDoctors is not responsible for loss or damage of return packages while in transit. Many couriers offer insurance at additional charge to protect against any loss/damage.
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  • Refunds will only be issued to/in the original form of payment.
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  • Refunds are typically processed by SlipDoctors within seven (7) business days after receipt of the returned product. SlipDoctors is not responsible for any delay by your bank or credit card company in processing your refund.
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  • Returns must be received within 30 calendar days of the original purchase date. Products received after 30 days from purchase date are not eligible for refund.
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  • Returns/refunds may be subject to restocking fees.
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International: At this time, we do not accept any returns from outside of North America.
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WARRANTY


DELIVERY GUARANTEE:


    

  • SlipDoctors will endeavor to prepare your shipment so that it arrives safely and undamaged. If, during the normal course of transit, the product becomes significantly damaged and arrives leaking or broken, or is lost in transit, SlipDoctors will reship the product as soon as possible provided we are notified timely (within 10 business days) and a picture of the damage(s) is provided to us. Please submit your inquiry to support@slipdoctors.com and include your name, order number, and any pictures.
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LIMITED PRODUCT WARRANTY:


    

  • SlipDoctors shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use or the inability to use the product. Before application, Buyer shall determine the suitability of the product for the intended use, and Buyer assumes all risk and liability whatsoever in connection therewith. Product testing is always recommended before full application. The Buyer assumes all risks and responsibility associated with disposal of the product. SlipDoctors cannot eliminate all possibilities of slip-and-fall accidents.
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  • All properly installed SlipDoctors products are guaranteed to increase the coefficient of friction of the surface for two (2) years, provided appropriate surface preparation and cleaning procedures are followed and no contaminants are present. SlipDoctors shall, at its option, replace only the product. This warranty does not apply to any services or labor provided by the customer, contractors, or other service technicians. This warranty is limited to replacement of the product only. This warranty does not cover (i) color differences, normal color fading, gloss loss, loss of traction, or issues caused by exposure to sunlight, wind, or water; (ii) abrasion or burnishing due to scrubbing, traffic, or other wear and tear; (iii) cracking, chipping, blistering, or peeling caused by structural expansion and contraction, settling, or other movement of building components, by excessive heat exposure, or by water intrusion; (iv) film degradation or discoloration due to mold or mildew; or (v) damages or bonding issues resulting from improper surface preparation or coating application, extraordinary or catastrophic events, or failure to perform regular maintenance.
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