Returns Procedure

Return Policy

Your satisfaction is important to us so if you are not pleased with your purchase for any reason, please return it for a full refund or exchange on the cost of your purchase.

To qualify for a full refund the return must be postmarked within 30 days of receipt of the order. The product must be shipped back in its original container along with at least half of its unused contents. If an order consists of a free gift, product, or samples, they must be included in the return to receive a full refund. Please follow the return procedure as detailed below.

If your order exceeds the 30-day money back guarantee, please contact customer service for consideration.

Customer is responsible for all return shipping costs. 

For your protection and to ensure prompt delivery, we recommend that you insure your return and ship using FedEx Ground. We are not responsible for return packages that may be lost or damaged in transit. We apologize that the original and return shipping and handling fees are not refundable.

Please note

  • If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact SlipDoctors Customer Service 972-999-9998 or email SUPPORT@SLIPDOCTORS.COM.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment and the right to deny multiple refunds on products purchased and returned more than once.
  • Only products purchased online at may be returned for refund. If you have purchased products through another location, please contact that specific location for their return instructions.

For questions regarding your order, contact us at:


- Telephone inquiries: customer service, 972-999-9998

Return Procedure

Please follow the steps below to ensure proper returns processing.

1.  Please include in your return package: items you are returning and the Return Request form (please view step 4).

2.  All returns should be addressed to: Slip Doctors Returns, 2101 Midway Rd Suite 350, Carrollton, TX  75006   

3.  Your return will be processed promptly upon its arrival. Refund will be applied to your original payment method within 7-10 days of the receipt of the return. An email will be sent when your refund has been processed. 

4. To create a Return Request form, please type in your email address and order number below. Click on the items you wish to return. 

Please note: if you purchase shipping from the procedure, you will not be refunded this shipping costs.  This is calculated upon item arrival.



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